IT Help Desk Technician

San Diego, CA

  • Samumed is seeking a responsible, dynamic, creative and highly motivated IT Help Desk Technician to join our IT department.
  • This position is a full-time position in the company’s San Diego headquarters.

Specific Responsibilities

  • Identify and organize tickets according to priority
  • Distribute tickets to IT staff
  • Assist with fieldwork as requested
  • Update and maintain company contacts and associated AD data
  • Set and load computer equipment with required items and prepare computer equipment for operation, including assignment of virtual desktops to new users and 3CX PBX phone provisions
  • Operate computers for purpose of providing information to requesting users
  • Troubleshoot minor equipment malfunctions and correct them as directed by computer operation manuals or supervisor
  • Perform tasks necessary to prepare computer-provided information for delivery to requesting users
  • Train users on operating system and other tools as required
  • Able to react to change productively and handle other essential task as assigned

Requirements

  • Strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades and troubleshooting
  • Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions
  • Knowledge of computer logic in order to perform task listed under principal duties, and responsibilities
  • Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions
  • Interpersonal skills necessary to train others in computer systems
  • Ability to communicate problems with supervisors as they become known
  • Must maintain confidentiality
  • Ability to meet deadlines
  • Ability to provide customer with outstanding customer care and service at all times
  • Additional or different functions may be assigned from time to time
  • Knowledge of both physical and virtual desktop environments a plus
  • Minimum of 3 years’ experience in an IT support environment

Please submit your resume or additional inquiries to apply@samumed.com